Terms & Conditions

1. Who we are

The Crew Car Wash is a mobile car wash service operating in Ras Al Khaimah, UAE. Contact us on +971 56 877 7073 or hello@thecrewcarwash.ae.

2. Our service

We offer Regular and Deluxe wash packages, priced per vehicle by vehicle type (Sedan or 4WD / SUV). Package descriptions and prices are shown on the Services & Pricing page. Our crew comes to the address you provide within our service areas.

3. Prices and payment

• All prices are in UAE Dirhams (AED) and are charged per vehicle.
• Payment is made online at the time of booking through our third-party payment provider. We do not see or store your card details.
• We may update prices from time to time. The price shown when you complete your booking is the price you pay.

4. Bookings

• We operate Wednesday to Monday and are closed on Tuesdays. Bookable time slots are shown during booking.
• Some service areas have a minimum mix of Regular and Deluxe vehicles per booking. Bookings below the minimum, or bookings that need more than one time slot, may be held for manual review. We will contact you by phone or message to confirm or arrange a suitable time.
• A booking is confirmed once you receive a confirmation from us. If we cannot fulfil a booking, we will tell you and refund any amount paid in full.
• Please provide an accurate address, phone number and email so that our crew can reach you.

5. Your responsibilities on the day

• Make sure the vehicle is accessible at the booked address and time, and that it is safe for our crew to work around it.
• Remove valuables and personal items from the vehicle. Please tell the crew about any existing damage, loose parts or sensitive areas before the wash begins.
• If our crew cannot start the wash within a reasonable time because the vehicle is not accessible or no one can be reached, the booking may be treated as missed (see our Cancellation & Refund Policy).

6. Cancellation, rescheduling and refunds

Our Cancellation & Refund Policy forms part of these terms.

7. Weather and unforeseen circumstances

We may need to reschedule for reasons outside our control, such as severe weather, a safety concern or a vehicle breakdown. We will offer you a new time or a full refund.

8. Care and liability

We take reasonable care when washing your vehicle. Please read our Service Disclaimer, which explains the limits of what a wash can achieve and how to raise a concern. Nothing in these terms limits any right you have under UAE consumer protection law that cannot be excluded.

9. Feedback and concerns

If something is not right, please contact us as soon as possible, ideally on the day of service, with your booking reference and any photos. We will look into it fairly and respond promptly.

10. Privacy

How we handle your personal information is explained in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version published on this page when you book is the one that applies to that booking.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. The courts of the UAE have jurisdiction over any dispute, without limiting your rights under consumer protection law.